Privacy Statement

General  

Here you will find the privacy statement of DNA United Forwarders B.V. You are advised to read this privacy statement carefully before visiting our website. 

DNA United Forwarders B.V. has its registered office at Hazeldonk 6802, 4836 LK in Breda and is listed in the trade register of the Chamber of Commerce under number 20064895.

DNA United Forwarders B.V. can be contacted by e-mail at info@dna.forwarder.net or by telephone at 076-5964444.

This privacy statement explains how DNA United Forwarders B.V. handles your personal data. DNA United Forwarders B.V. attaches great value to proper protection of your personal data and wants to inform you as well as possible. This privacy statement shows which (categories) of your personal data are processed and for what purpose the personal data are used. This privacy statement also states on which legal basis the personal data are processed and how you can exercise your rights with regard to your personal data.  

DNA United Forwarders B.V. reserves the right to amend this privacy statement. The adjustment can be necessary because of new processing operations or to comply with the law. DNA United Forwarders B.V. advises you to consult this privacy statement regularly.

Personal data that we process

DNA United Forwarders B.V. processes your personal data because you visit our website, use the contact form or chat function, make use of our services and/or because you provide us with these data yourself. DNA only processes personal data if there is a valid basis for doing so. The basis for processing is underlined in the text.

Below you will find an overview of the personal data DNA United Forwarders B.V. may process from you:       

• first and last name, address and place of residence
• Telephone number;
• e-mail address;
• date of birth;
• gender;
• authorisation for direct representation;
• copy of ID or passport;
• document number ID or passport;
• photograph;
• Interests, family composition;
• company name; VAT number;
• payment/financial data;
• order history;
• details of a contact person from your organisation;
• Login data;
• IP address;
• Browser data and history;
• Website activities such as time, click behaviour, pages visited, downloads;
• other personal data that you actively provide through chat, e-mail or telephone contact with DNA or in the context of an agreement entered into with DNA.

Types, purposes, legal grounds and time limit for processing personal data

In the first place your name and e-mail address in combination with the content of your message are processed with your permission when you fill in the contact form on the website or contact DNA United Forwarders B.V. via chat, e-mail, social media or telephone. The processing/storage of this personal information is necessary to be able to contact you and answer your question.

If no agreement is reached with DNA United Forwarders B.V., DNA United Forwarders B.V. stores your personal data with your permission for direct marketing purposes. Of course you can always ask DNA United Forwarders B.V. to remove your data. See the paragraph 'Your privacy rights'.

When entering into an agreement with DNA United Forwarders B.V., personal details are processed that are necessary for executing the agreement with you or the company on whose behalf you maintain contact with DNA United Forwarders B.V. These data can be your name and address, telephone number, email address, authorisation for direct representation, copy of ID or passport or data of a contact person and additional data, necessary to conclude and execute the agreement. Failure to provide the necessary data may result in an agreement not being concluded with DNA United Forwarders B.V. After completion of the assignment these data will be kept in our business administration for a minimum of seven (7) years, unless agreed otherwise in writing or a different period applies based on legislation.

With your consent, photographs may be processed, as well as date of birth, personal interests or hobbies. These data are processed to maintain a personal relationship with you. Of course you can always ask DNA United Forwarders B.V. to remove your data. See the paragraph 'Your privacy rights'.

DNA United Forwarders B.V. has a legitimate interest in processing data related to your visit to our website. These are the IP address of your computer, the time of request and data sent by your browser. These data are used to analyse website visits and click behaviour in order to optimise our website.   

DNA United Forwarders B.V. has a legitimate interest in processing and analysing your details to be able to serve you better. For this purpose your name and address details, e-mails, telephone calls, website activities such as pages visited, downloads or contact requests are processed.

DNA United Forwarders B.V. also processes personal data for which it is legally obliged under tax legislation. This includes contracts or agreements, invoices, bank statements, correspondence, etc. These data are kept for seven (7) years in the company administration. 

Passing on to processors and third parties

Some personal data are processed by companies engaged by DNA United Forwarders B.V.. This may be the case in connection with the execution of the agreement with you or for performing services for DNA United Forwarders B.V. Such companies are also called 'processors' or sub-processors. These (sub-)processors are established within the European Economic Area (EEA). DNA United Forwarders B.V. enters into a processing agreement with these (sub-)processors that meets the conditions of the General Data Protection Regulation, so that the processing of your personal data within the EEA takes place in a lawful manner. DNA United Forwarders B.V. remains responsible for the processing carried out by these companies. 

Your personal data is only shared with third parties, not being processors hired by DNA United Forwarders B.V., if DNA United Forwarders B.V. is required by law to pass personal data on to the competent authorities. This could be the Tax Office or investigative authorities. 

Security  

DNA United Forwarders B.V. has taken appropriate technical and organisational measures to protect your personal data against loss or unlawful processing. The website has an SSL-certificate, so data is sent encrypted via a secure connection. Back-ups of digital data are made frequently. DNA United Forwarders B.V. employees only have access to functionally related personal data. The employees are instructed in the safe processing of these data. Processing takes place within the EEA. A processing agreement is signed with clients and (sub-)processors.

Data leaks

Wherever work is done, mistakes can be made. DNA United Forwarders B.V. will react adequately to a discovered data leak. Depending on the type of data, the possible risks for the person(s) involved and the number of persons involved, DNA United Forwarders B.V. will inform the person(s) involved. Based on these considerations, DNA United Forwarders B.V. will determine whether the data breach should be reported to the Dutch Data Protection Authority.

In case of a data breach involving personal data processed in the context of a product or service agreement, DNA United Forwarders B.V. will contact the client without delay for further processing. All this in accordance with what has been arranged in the processing agreement.  

Cookies

DNA United Forwarders B.V. makes use of cookies on its website. When you visit our website for the first time, you can accept or reject these. A cookie is a small file that is sent with pages from this website and stored by your browser on your computer's hard disk. Cookies can be refused or removed. However, DNA United Forwarders B.V. cannot then guarantee optimal operation and user experience by you of its website. You can read more about these cookies and which ones they are from page 6 in this document.

Essential Cookiesare are intended to enable you to use the basic functions of our website. These cookies help make the website more useful by enabling basic functions such as page navigation and access to secure areas of the website. Without these cookies, the website cannot work properly. By analysing the surfing behaviour of our visitors, we can adapt our services as well as possible.

Preference cookies remember information, such as your preferences. These can be sent back to our server the next time you visit our website. Acceptance of these cookies is desirable for a good user experience.

Statistical cookies are placed by us to analyse the use of our website and improve its functioning.

Marketing cookies are used to provide you with relevant information and offers.

To remove cookies DNA United Forwarders B.V. refers you to the settings of your browser.

Links to other website(s)

This website may contain links to other websites that are not managed and/or owned by DNA United Forwarders B.V. If clicking on a link takes you to another website, the privacy statement of the website in question applies. DNA United Forwarders B.V. is in no way liable or responsible for that website, the privacy statement on that website or the processing of your personal data by the organisation behind that website. DNA United Forwarders B.V. advises you to read the privacy statement carefully before visiting the website in question. 

Your privacy rights

Data that is no longer required will be deleted in accordance with the deadlines set out in this statement.

You may withdraw your consent at any time. Withdrawing consent does not affect the personal data already processed before the moment of withdrawal, but it may affect the further execution of your possible agreement with DNA United Forwarders B.V.

You have the right to inspect, correct, delete or restrict the processing of your personal data. An explanation of these rights is given below. You can make a request regarding these rights via privacy@dna.forwarder.net.

DNA United Forwarders B.V. will confirm receipt of your request and respond to it within four (4) weeks. To check whether the request is legitimate, we will always ask you to identify yourself before doing so. To this end DNA United Forwarders B.V. will contact you, preferably by telephone, so that on the basis of a number of specific questions we can check whether your request is legitimate.

inspection
The right of inspection only applies to your data. If your inspection threatens the privacy of another person, the personal data of this other person will be removed or made unreadable. You will then receive a digital copy of your data.

rectification or completion
If you believe that your data is incorrect or incomplete, you may request that it be amended or supplemented.

deletion
You can request the deletion of your personal data. This may be the case if, for example, you believe that they are being kept for longer than is necessary. If there is no basis for keeping your data, they will be removed. Deleting your personal data can result in a possible agreement with DNA United Forwarders B.V. not being able to be carried out (anymore) properly.

restriction or termination of processing
You can request that the processing of your personal data be restricted or terminated. This may be necessary in the event of a legal claim or if you are of the opinion that your data is being processed unlawfully by DNA United Forwarders B.V.

no profile
DNA United Forwarders B.V. does not use your data for automated profiling.

complaints 
If you want to file a complaint about the processing of your personal data by DNA United Forwarders B.V., you can do so by sending an email with a description of your complaint to privacy@dna.forwarders.net.
DNA United Forwarders B.V. will do its utmost to handle your complaint as well as possible. You can also file your complaint with the Dutch Data Protection Authority. 

Responsible disclosure

Should you, despite the care taken by DNA United Forwarders B.V. in processing personal data, discover that this is not done correctly, DNA United Forwarders B.V. requests you to report this by return mail to privacy@dna.forwarder.net.
DNA United Forwarders B.V. will, unless it concerns a deliberate attempt at hacking or another crime, safeguard you from legal consequences.

In the overview below you can find more information about the cookies used by DNA United Forwarders B.V. or third parties.